Refund Policy

We're delighted to offer a 30-day return policy, which means you have 30 days after receiving your item to request a return!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, reach out to our customer support team.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns, refunds or exchanges for opened or used items.
Unfortunately, we typically cannot accept returns on sale items, promotional items, discounted items, gift cards, unless defects or damages are present.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact our customer support team.

Customer Support

For any assistance with the return process, please don't hesitate to reach out to our support team through the contact page or directly at help@snussiee.com
We're committed to making the return experience as easy as possible!